Technical Support Engineer II
Indexed description
Flywire Technical Support Engineer II An Hour AgoSaved Hybrid Austin, TX, USA 81K-101K Annually Mid level 81K-101K Annually Mid levelFintech • Payments • SoftwareProvide technical support for Flywire’s SFS, eStore, and TPI products by managing tickets, troubleshooting web applications, researching issues with command-line tools, and meeting SLA requirements. Communicate technical solutions to customers, coordinate escalations with engineering and product teams, maintain AI repositories and knowledge bases, and use Claude and other AI tools to automate investigations, documentation, maintenance, and client communications.Top Skills: Claude CodeConfluenceGoogle GeminiHTTPJavaJIRALookerMySQLNotebooklmRegular ExpressionsSaas Web ApplicationsSftpSumo LogicZendesk
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