Customer Retention Trainer

Globe Life Customer Retention Trainer Reposted YesterdaySaved Remote TX, USA Entry level Entry levelInsurance • Financial ServicesDesigns and delivers onboarding and continuing education for customer retention call center representatives. Responsibilities include developing curricula and instructional materials, conducting classroom and individual training, leading role-play simulations, monitoring call quality, providing feedback, identifying training gaps, supporting supervisors and representatives, testing new applications, troubleshooting equipment, and assisting with calls during high-volume periods.Top Skills: CitrixConservation ScreenEscMainframeMS OfficeOnbaseSecurity Manager