Technology Support Specialist - Tour of Duty Associate (Military Veteran or Military Spouse)

Rocket Companies Technology Support Specialist - Tour of Duty Associate (Military Veteran or Military Spouse) YesterdaySaved In-Office Detroit, MI, USA Junior JuniorFintech • Real Estate • Sales • Financial ServicesProvides enterprise technology support for Windows and macOS systems, hardware, peripherals, software, and communication tools. Handles service requests, prioritizes and documents incidents, troubleshoots issues, escalates unresolved problems, installs and configures systems, manages technology inventory, maintains knowledge-base documentation, tests fixes, and conducts follow-ups. The role also supports technology research, vendor coordination, project work, on-call coverage, and occasional travel. Applicants must be military veterans, military spouses, or serving National Guard or Reservists.Top Skills: CherwellJIRAmacOSMicrosoft Office 365ServicenowWindows