Renewals Specialist

SmartBear Renewals Specialist YesterdaySaved Easy Apply In-Office Somerville, MA, USA Easy Apply 80K-80K Annually Junior 80K-80K Annually JuniorCloud • Internet of Things • Software • App development • AutomationBuild and maintain customer relationships to drive software renewals, retention, adoption, loyalty, upsell, and cross-sell opportunities. The specialist aligns customer goals with SmartBear solutions, facilitates onboarding and product utilization, identifies customer needs, educates customers on additional products, and provides recommendations to improve product success. The role requires strong communication, consultation, analytical, relationship-building, and customer-facing sales or account management skills.Top Skills: Api Lifecycle ManagementObservability SoftwareTest Automation