Customer Service Representative

At HOWL, we exist to keep the forest and the campfire alive.

We design, manufacture, and sell wildfire prevention technologies that give America’s 81.1 Million campers the freedom to have a real campfire experience – right in the middle of a burn ban. How do we do it? By making the world’s hottest, safest, and most portable propane fire pits.

Role Description

This is a full-time on-site role for a Customer Service Specialist at HOWL Campfires in Arvada, Colorado.

This Specialist will:

• Develop technical knowledge of HOWL’s products
• Communicate with customers via phone and email
• Guide customers to purchase the right tools for their situations
• Guide customers through troubleshooting processes
• Print shipping labels and manage the record of shipped items

Qualifications

• Experience at an outdoor gear company or automotive shop is preferred
• Experience with Shopify, ShipStation, and Gorgias preferred
• Must have experience providing customer service in written and verbal form
• Must be able to stand for long periods
• Must enjoy meeting new people and helping them problem solve
• Must enjoy learning and taking direction
• Must be detail oriented and willing to speak up if something's not right

Compensation and Benefits

• $50-60,000/Year Depending On Experience
• Health Insurance available after 30 days
• 3 Weeks PTO accrued per year
• Schedule is four 10-hour days, 6a-4p Monday – Thursday. Fridays off.

Pay: $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person