Move In Specialist - Fixed Term

Support residents through one of life’s biggest transitions, creating confidence, connection, and a seamless path to moving in

• Build trusted relationships with residents and families during a high‑emotion life stage
• Play a key role in guiding outcomes that balance resident experience with commercial success
• Work across multiple stakeholders to navigate complexity and deliver confident, on‑time move-ins

What will you do?

We are seeking a Move In Specialist to join our team in Auckland on a 12-month fixed term basis. This role is focused on supporting residents and their families through the transition from contract to move-in, ensuring they feel informed, reassured, and confident every step of the way.

You will act as the central point of connection across residents, families, and village teams, helping to reduce uncertainty, manage expectations, and proactively resolve issues before they become barriers. This is a highly relationship-driven role that requires empathy, sound judgement, and the ability to navigate different perspectives and priorities.

We are ideally looking for someone with experience in the retirement village industry, bringing a strong understanding of the resident journey, key processes, and what great onboarding looks like. We will also consider candidates from healthcare admissions, banking onboarding, real estate or hospitality guest experience backgrounds who can translate their skills into a resident focused environment.

Given this role works across multiple Auckland villages as well as visiting our soon-to-be residents in their homes, a high level of professionalism, presence, and relationship management is essential, with a company vehicle provided to support travel across the region.

Success in this role will come from your ability to build trust quickly, manage sensitive conversations with confidence, and influence outcomes across a range of stakeholders. While process and organisation are important, they are enablers of your ability to deliver a seamless and positive experience.

Key responsibilities include:

• Build trusted relationships and guide residents through the move-in journey Lead the delivery of a high-quality move-in experience, ensuring residents and their families feel welcomed, supported, and confident from arrival through to settling in
• Act as the central point of connection across stakeholders Work closely with residents, families, Sales Advisors, and village teams to align expectations, manage differing priorities, and ensure a smooth transition to move-in
• Proactively identify and resolve risks to move-in outcomes Anticipate and address issues early, particularly those that could impact resident confidence, timelines, or settlement, and take ownership of driving resolution
• Balance resident experience with commercial and operational outcomes Maintain strong awareness of timelines and business priorities, working to ensure move-ins occur on time while protecting the quality of the resident experience
• Set and uphold high communication standards Ensure all interactions with residents and families are clear, professional, and empathetic, particularly during sensitive or uncertain moments in the journey
• Manage supporting partners to enhance the resident experience Coordinate selected external vendors and service providers, ensuring quality, consistency, and value in line with resident expectations.

What's in it for you?

If you are the sort of person who loves working with a team of people who work to a clear purpose, you'll love this role!

In addition, a career at Ryman offers:

• Opportunity to add to your professional skills
• Additional wellbeing leave
• Company recognition and reward programme
• Access to over 40+ discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail

What We Are Looking For

• Proven experience in a customer facing coordination, operations, or service delivery role
• Strong preference for experience within the retirement village industry, with a solid understanding of the resident journey into a retirement village, processes, and onboarding approach
• Highly organised with the ability to manage multiple moving parts with ease
• Clear and confident communication style, building trust across a wide range of stakeholders
• Professional, friendly, and polished, with the ability to represent the business across multiple villages
• Commercially minded, balancing customer experience with operational outcomes
• Task-oriented and driven, with a strong focus on delivery and meeting timeframe
• Energetic and proactive, bringing momentum and ownership to the role
• Experience working with external vendors or suppliers is advantageous

At Ryman, digital confidence and commercial awareness are expectations we hold across every role. We are looking for people who are comfortable using data, reporting tools, and digital systems to inform decisions, understand how their work contributes to business outcomes, and embrace new ways of working. Curiosity, adaptability, and a willingness to grow your capability are key as our business continues to evolve.

About Ryman Healthcare

Ryman is a leader in retirement living and care, employing over 7,700 people in New Zealand and Australia across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles.

At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we’ve always held ourselves to: it’s got to be good enough for mum and dad.

We’re in a period of real transformation, focussing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.

If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date.