Customer Experience Consultant | Auckland

• Are you a highly organised, proactive professional with strong customer service skills?
• Do you thrive in a fast-paced environment where problem-solving is key?

At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services.

We have an exciting opportunity to join our Customer Experience team, based at our Mount Wellington office. In this position, you will be responsible for supporting our sales team, managing customer inquiries, and ensuring that our customers' needs are met. You will work closely with internal departments to ensure that our clients receive the best possible service.

Key Responsibilities

• Deliver exceptional customer service as the primary point of contact for phone and email inquiries.
• Accurately capture and process customer requests.
• Provide administrative and sales support to internal teams.
• Proactively make outbound calls to existing customers to promote products and services.
• Work within deadlines to meet KPIs and achieve targets, both independently and collaboratively as part of the team.
• Maintain up-to-date customer records and databases, ensuring full compliance at all times.

Qualifications And Skills

• Strong verbal and written communication skills.
• A proactive and quick learner who can easily adapt to changes in processes.
• Ability to multitask and prioritise effectively in a high-volume environment.
• Excellent attention to detail and accuracy.
• A team player who can also work independently.
• Strong administrative skills to support internal teams.
• IT-savvy, with the ability to learn internal systems quickly.
• Customer-focused with a professional and friendly demeanour.
• Strong problem-solving and decision-making abilities.
• Previous experience in customer service, call centres, or administrative roles is preferred.

What We Offer

• Working from home 2 days/week.
• Work stability in a reputable company.
• A friendly and supportive team environment.
• Access to ample on-site car parking.
• Comprehensive training in our products, services and safety practices.

Applicants must have the right to live and work permanently or long-term in New Zealand. Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About Us

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 63,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.