Customer Service Representative

US Farathane is seeking an experienced Customer Service Rep at our Orion, Michigan manufacturing facility.

The Customer Service Representative is responsible for providing the main line of communication with the customers and supports the materials department by assuring customers’ requirements are met as ordered on time.

Essential Duties and Responsibilities:

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements.
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
• Inputs manual releases as received and reconciles any release or accum issue.
• Maintains premium freight log.
• Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
• Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
• Help coordinate and organize the NAFTA requirements by meeting assigned deadlines.
• Notify customers of late, missed or short shipments.
• Assist, as appropriate, in problem solving activities.
• Responsible for following all internal and OSHA required safety procedures.
• Adherence to all company policies and procedures (i.e., Quality Manual, Associate Handbook, etc.).
• Maintain high standards of housekeeping in work area.
• Support plant activities toward achieving customer awards and Quality registration (i.e., IATF16949, etc.).
• Helps the overflow of telephone calls to the operator.
• Interface with customers, contractors and suppliers as appropriate.
• On call 24 hours for customer expedites.
• Leads customer driven requirements such as: Visteon DDL, Valeo WEB-EDI, EDDL, etc.
• Place orders for plant as back up for buyer.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of EDI systems and related current customer requirements.
• Computer literate.
• Thorough understanding of customer releases.
• Knowledge of MRP system.

US Farathane offers an impressive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability
• Company Paid Life Insurance
• 401(k) with Company Match
• Paid Holidays and Vacation
• Job Promotional and Career Growth Opportunities
• And much more!

About US Farathane

US Farathane has been a leading plastics manufacturer serving the automotive industry for over 50 years. Through advanced research and development, a highly experienced management team, and a dedicated workforce, US Farathane continues to grow year over year. We provide customers with full service solutions ranging from black box design concepts to highly engineered composites, TPEs, TPOs, and specialized extrusion and compression technologies.

Additional Information

• Interested applicants must submit their resume through our Applicant Tracking System for consideration.
• Due to the high volume of applications received, only candidates selected for interviews will be contacted.
• Candidates must be legally authorized to work in the United States without sponsorship.
• Unsolicited resumes from search firms or employment agencies will not be paid a fee and become the property of US Farathane.
• US Farathane is an Equal Opportunity Employer, including disabled individuals and veterans.