Service Advisor

Company Description Joe Mallon Motor Group is a long-established, family-owned automotive business with locations in Naas, Co. Kildare and Portlaoise, Co. Laois. As the main Renault dealer for Kildare and Laois, the group offers an extensive range of new and used cars, as well as commercial vehicles, from modern, purpose-built premises. The company is known for delivering a high-quality customer experience and has built a loyal customer base that returns regularly to upgrade to the latest models. With state-of-the-art showrooms, service, and parts facilities at both sites, Joe Mallon Motor Group focuses on delivering a quality service for every visitor. The team operates six days a week and is committed to its motto “TEAM – Total Effort Among Many,” emphasizing collaboration and customer care.

Role Description The Service Advisor is a full-time, on-site role based in Naas, Co. Kildare. In this position, the Service Advisor will be the main point of contact for customers bringing their vehicles for maintenance and repair, ensuring a professional and welcoming experience. Day-to-day tasks include scheduling service appointments, checking in vehicles, preparing job cards, and liaising with technicians to provide accurate updates and timelines. The role involves explaining work required and completed, preparing estimates and invoices, and clearly communicating service options to support informed customer decisions. The Service Advisor will also handle aftersales queries, manage follow-ups to ensure satisfaction, and contribute to maintaining efficient service department operations.

Qualifications

• Strong customer interaction skills, including Customer Service and Customer Satisfaction.
• Ability to deliver a high standard of Customer-focused Service.
• Clear and professional Communication skills, both in person and over phone/email.
• Experience or strong interest in Aftersales activities within an automotive environment.
• Previous experience in a service advisor, customer-facing automotive, or similar role is an advantage.
• Knowledge of vehicle servicing and basic mechanical terminology is beneficial.
• Good organizational and time management skills, with attention to detail.
• Comfort with using dealership management systems and standard office software.
• Ability to work collaboratively as part of a team and maintain a professional demeanor under pressure.