Experienced Receptionist

We have a fantastic opportunity for an experienced Receptionist to join the front office team at the Kilkenny River Court Hotel. Candidates must be available to work a combination of early, evening, midweek and weekend shifts.

Experience:

The ideal candidate will be a team player with excellent communication skills, both verbal and written, along with one-years' previous hotel front office experience.

Must reside in Ireland.

Responsibilities:

• Review guest requests prior to arrival and ensure same are communicated to the relevant departments.
• Greet guests upon arrival and anticipate any assistance that may be required.
• Answer and direct calls through a switchboard to the agreed standard.
• Perform check-in, check-out, cash management tasks and account management.
• Manage online and phone reservations when required.
• Ensure allocations are complete as per guest requests and yield maximisation.
• Maximise room occupancy at best rates.
• Use up-selling techniques to promote hotel services and facilities.
• Action guest requests promptly and efficiently.
• Promptly action and report all complaints and issues as they arise in an efficient and effective manner, escalating the issue as appropriate.
• To ensure all security procedures are adhered to with regards to guest's belongings such as luggage, storage, or deliveries.
• To ensure all security procedures are adhered to with regards to cash management and safe management.
• Ensure that all monies are accounted for e.g. floats counted at beginning and end of shift, suitable change, all cash balanced and correct floats are returned.
• To ensure that accurate profile and billing procedures are adhered to at all times.
• Attend departmental training and meetings as required.
• Comply with service, uniform, and personal appearance standards.
• Have a flexible attitude to working days and shifts in accordance with the departmental rota.

In return we offer excellent employee benefits including:

• Hotel B&B discounts across the group.
• 20% discount on bar & restaurant food in a sister property.
• Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
• Promotion of bike to work scheme and other commuting to work incentives.
• Meals during shifts.
• Free onsite tea/coffee.
• Opportunities for career progression.
• Employee of the Month and Employee of the Year.
• Employee referral bonus (T&C's applies).
• If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).