Service Advisor (Experienced)

The AA is embarking on an exciting growth and transformation phase and is seeking to recruit an experienced Service Advisor to support the Service Manager in providing best in class customer service to our clients.

• Permanent, Full-Time
• Competitive base salary with annual performance bonus potential
• Other benefits include AA insurance discounts and free membership, pension contributions, mobile and health insurance discounts, subsidised FlyFit gym membership, income protection and life cover, Bike-to-Work, an Employee Assistance Programme, and a Sports & Social Club.

The successful candidate will be a highly driven, adaptable and confident people person who can thrive in a rapidly changing organisation and will adopt a hands-on approach to their role. We are seeking a high calibre and talented professional with a positive mindset and that is willing to learn.

Key Responsibilities:

The primary responsibilities and focus areas for this role will include the following:

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Invoice and collect payment from customers for services rendered.
• Maintain customer records and enter data into computer databases.
• Liaising with technicians and communicating service, repair, and maintenance requirements to customers.

Minimum qualifications, experience & skills

• Must have previous experience in Service/Aftersales in a dealership.
• Must have the ability to learn quickly in a dynamic working environment.
• Intermediate level of competence with Office 365; knowledge of Office 365 (MS Office, Excel, Teams etc.).
• Familiar with online fleet systems.

Additional Required Key Skills & Attributes:

• Ability to engage and converse successfully with customers and partners.
• A positive can-do attitude, high energy and an eagerness to excel in everything they do.
• A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines.
• Highly adaptable and flexible to needs of the role and the business.
• Excellent resilience and can cope with high pressure work environment.
• Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments.
• Excellent organisation and time management skills with the ability to rapidly reprioritise according to the changing needs of the business.
• An excellent self-starter with the ability to own and drive their work independently while also working very effectively with others and utilizing expertise of others well.
• Good analytical skills and very strong attention to detail is essential.
• Excellent drive, enthusiasm and commitment and a keen interest in developing their career.
• Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation.

About the AA

The AA (Ireland) is Ireland’s premier motoring organisation, established over 110 years ago. With

headquarters in Dublin, the company currently employs approximately c.750 people across Ireland

and is regulated by the Central Bank of Ireland for its insurance operations.

Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8

out 10 breakdowns on the side of the road, 24/7, 365 days a year. In addition to our expertise on Irish roads we are also one of the country’s leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Travel Insurance, AA Home Insurance, AA Approved Used Cars and AA Car Servicing.

More information on the AA is available on our website: https://www.theaa.ie