Telephonist

The Merrion Hotel, one of Dublin's finest luxury hotels and a member of the Leading Hotels of the World, is recruiting for a Telephonist to join our Front of House team.

Centrally located in Dublin and within easy reach of public transport, this role offers you the opportunity to work in a beautiful hotel where the highest of standards are upheld, and where you'll have all the tools and support you need to excel. You'll work alongside an experienced, welcoming team and benefit from excellent training and development opportunities.

As a Telephonist at The Merrion, you will:

• Operate the switchboard and paging system effectively and to hotel standards.
• Anticipate guest needs to deliver five-star service and enhance guest satisfaction.
• Fulfil all guest requests, including wake-up calls, do-not-disturb requests, credit card calls, and reverse charge calls.
• Handle guest enquiries, calls, emails, and messages efficiently and courteously.
• Acknowledge all guests with a warm, professional greeting, using their name where possible.
• Liaise effectively with all departments to ensure smooth communication across the hotel.
• Maintain stationery stocks and requisition supplies as required.
• Ensure the switchboard and emergency phone are covered at all times.
• Handle Lost & Found queries in line with hotel and security policies.
• Support colleagues and complete duties as outlined in daily shift checklists.

The successful candidate will:

• Have excellent communication skills in spoken and written English.
• Be professional, courteous, and guest-focused, with a positive and helpful attitude.
• Possess strong organisational and multitasking abilities.
• Demonstrate flexibility and adaptability to meet guest and business needs.
• Be confident working both independently and as part of a team.
• Previous experience in a telephonist, call handling, or customer service role is an advantage but not essential as full training will be provided.

Working Hours

• Approximately 39 hours per week.
• Flexibility and shift work required.

At The Merrion, we believe our success depends on the commitment of each team member. In recognition, we offer excellent benefits including:

• Competitive pay rates.
• Free hot meals on duty.
• Free cleaning of company-provided uniforms.
• Birthday gifts and service awards.
• Subsidised taxi travel (up to €20 per trip outside public transport hours).
• Travel and Bike to Work tax-saving schemes, plus discounted city parking.
• Safe scooter and bike parking facilities.
• Health and dental insurance contributions.
• Contributory pension plan from day one, including Death in Service benefit.
• Increased holiday entitlement with length of service.
• Recommend-a-Friend recruitment bonus scheme.
• Employee discounts on room nights, dining in The Garden Room and Cellar Bar for you and family/friends.
• Free Employee Assistance Programme offering confidential support and counselling for you and your family.

About The Merrion

The Merrion Hotel, created from four restored Georgian townhouses and located opposite Government Buildings in the heart of Dublin, is home to 142 bedrooms and suites arranged around two 18th-century style gardens. We pride ourselves on offering exceptional guest service, maintaining the highest of standards, and fostering a supportive and rewarding environment for our employees.