Customer Service Representative

GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance, freight forwarding and sea export operations, we are looking for a proactive and detail-oriented Customer Service Representative to join our team.

Your Role Will Involve

• Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
• Handling customer communication related to transportation and export status
• Liaising with internal teams, customs officials, port authorities and shipping lines
• Maintaining up-to-date client profiles and ensuring timely cargo movements
• Preparing and sending regular updates and reports to clients

What we’re looking for:

• 3–5 years’ experience in customs brokerage, sea exports, or transportation logistics
• Strong knowledge of Oman customs regulations, export documentation, and trade compliance
• Good command of English (spoken and written); Arabic will be considered an advantage
• Proficient in MS Office, with excellent organisational and data entry skills
• Customer-focused with a collaborative and ethical work approach
• Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.