Call Center Member Service Representative

PURPOSE: Answer incoming phone calls. Provide a variety of service functions with excellent member service.

Responsibilities And Duties

 Answer telephone calls and process members transactions as requested

 Answer individual questions or help members with problems regarding their account

 Open and close various types of accounts, certificates, etc. by online, mail, fax, and email

 Process wire transfers by mail, fax, and email

 Mail or overnight check withdrawals from members’ accounts

 Order checks and debit cards, process stop payments, mail statements and histories

 Provide help with online banking, reset PINs and passwords

 Post mail deposits and mail payments

 Assist branches with problems in the phone center

 Scan checks, transaction tickets, membership agreement forms, etc.

 Other duties as assigned

Education And Experience

 High School Diploma or Equivalent

 6-12 Months with Call Center or financial institution experience

 Completion of Indiana Members Credit Union Internal Training