Product Support Specialist

We’re looking for a customer-focused and technically minded Product Support Specialist to support our international customers throughout the lifecycle of confidential data room projects.

You’ll work closely with customers as well as Sales, Product, and Customer Operations teams, providing technical support, project coordination, onboarding, and training to ensure a seamless customer experience.

# Your Tasks

• 1st and second level user support via telephone, email, and chat
• Handle technical customer inquiries related to applications, access management, security settings, and similar topics
• Planning and execution of confidential data room projects. Oversee project lifecycles to ensure timely delivery and a high-quality customer experience
• Onboarding & Training: Web and in-house training, ensuring customers have a comprehensive understanding of our products and services
• Document Management: Prepare and upload confidential documents, create indices, and manage user permissions
• Contribute to achieving departmental KPIs and support regular reporting activities
• Collaborate closely with Sales, Product, and Customer Operations teams to ensure strategic and operational alignment and seamless customer experiences

# Your Profile

• 2+ years of experience in a customer support role, preferably within a SaaS company. Project management experience would be an advantage
• Native-level or professional proficiency in French, and fluent command of English, both spoken and written
• Strong technical aptitude, with the ability to quickly learn new software and systems. Experience with firewalls and other related applications would be beneficial
• Excellent customer service skills, with a focus on providing prompt and effective support
• Strong communication skills, with the ability to convey complex information in a clear and concise manner
• Ability to work effectively as part of a team, providing support to colleagues as needed

# Our Benefits

In addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual onboarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our employees working in France:

• Private health insurance
• Lunch voucher
• NaviGo card
• 30 days of annual leave plus bank holidays
• Flexible working hours and mobile working
• Employee health initiatives
• Long service awards
• Special leave days
• Birthday treats
• After work events and annual company parties

Please send us your CV in English!

Why Drooms?

Your Success is Our Priority: From day one, Drooms is committed to your success. Our comprehensive onboarding and training program is tailored specifically for this role, ensuring you hit the ground running with confidence.

We want to continue to build on our strengths. Do you want to contribute and develop your strengths with us? Join us and play an active role in shaping the positive future of Drooms!

Apply now!

Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

We believe in equal opportunities for all and welcome diverse backgrounds and perspectives at Drooms. This role is open to applicants of all genders.