Schedule Service

Customer Service Representative / Parts Sales

Our Office Representatives are our backbone and the customer’s first experience with A&E Appliance. They are also the go to person for both our customers and technicians and are problem solvers. We are seeking an efficient and patient individual that will enjoy working on a team and assisting our customers in a fast paced environment.

Our customers reach out to us because they have an appliance that isn’t operating properly. Inquiring about service or a part and it’s our job to get their unit up and running again as quickly and painlessly as possible. Our front line representatives are a critical part of this goal.

NORMAL DAY-TO-DAY DUTIES

Appliance parts lookups and sales

Assisting with ordering, taking stock and checking in various appliance parts

Answering inbound phone calls and emails from customers

Scheduling service calls and following up on incomplete jobs

Assisting in routing technicians

Supporting field technicians as needed

WE TRAIN!

If you have no experience in the trade, please do not let that deter you if you meet the qualifications below. If you are willing to learn the appliance repair business, we will teach you.

Required Qualifications

High School Diploma or GED

Problem Solving Skills

Empathy, patience, and efficiency

Ability to make quick judgment calls

Attention to detail

Ability to multi-task

Ability to maintain a positive attitude in a fast paced workplace

Ability to speak/write concisely and professionally

Basic computer and reading skills

Customer service experience a plus

Please enable JavaScript in your browser to complete this form.

Name *

First

Last

Email *

Phone *

Email Resume Phone

Upload Resume *

Drag & Drop Files, Choose Files to Upload

Comments

Name