Customer Service Representative- Weekends Off

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Update account information such as change of address or phone numbers.
• Research members that have benefit disputes.
• Educate members on how the plan works, including benefits, participating in retail markets (if applicable) and items or products and services covered through the benefit.
• Submit catalog requests and retail card replacements to be mailed out upon member request.
• Educate and assist members with website registration, utilization and how to order through the online ordering app.
• Educate and assist members to use the mobile app.
• Make concise and detailed notations as it pertains to member records.
• Answer questions pertaining to mailings sent out by the health plan.
• Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Respond promptly when returning telephone calls and replying to correspondence.
• Act, dress, and behave in a professional manner to reflect a positive image of the company.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Above average computer skills are required, including the ability to work in a Windows environment and multitask within multiple software programs simultaneously.
• Excellent communication skills.