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Hatasu Philippines Linkedin · Posted 3mo ago

Customer Service Representative

Philippines

Linkedin
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Indexed description

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely, professional, and friendly manner
  • Provide accurate product information and assist customers with basic troubleshooting
  • Support returns, warranty claims, and after-sales concerns
  • Maintain accurate and detailed records of customer interactions in the CRM system
  • Process orders, returns, and coordinate with shipping and logistics partners
  • Track deliveries and follow up on pending orders or customer concerns
  • Provide administrative support to the sales and service teams (e.g., scheduling, documentation, filing)
  • Assist in organizing and updating product manuals, FAQs, and internal systems
  • Coordinate closely with warehouse, technical support, and marketing teams to ensure smooth operations
  • Handle walk-in or onsite customer concerns when needed

Qualifications

  • At least 1 year of experience in customer service, admin, or related roles
  • Fresh graduates and candidates with no prior experience are welcome to apply, provided they demonstrate strong communication skills, willingness to learn, and a customer-focused mindset
  • Excellent verbal and written communication skills
  • Tech-savvy; proficient in Google Workspace, Microsoft Office, and customer support tools
  • Strong organizational skills and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Reliable, punctual, and able to work with minimal supervision

Work Setup & Schedule

  • Work Setup: 100% Onsite
  • Schedule: 6 days a week (Monday to Saturday)
  • Location: 5 Felix Ave. 5 Felix Ave, Cainta, 1900 Rizal, Philippines
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