Support Services Specialist

Description

The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!

Position Responsibilities

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft word.

Education And Experience

• High school diploma or college degree from an accredited college or university.
• 2-3 years of experience in a healthcare back-office function or customer care function.

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
• Must be able to sit for extended periods of time.

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.