Customer Care Post-Sale Specialist

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The Post Sale Support Specialist (PSSS) plays a pivotal role in delivering first-class service to our customers across both our live and online platforms. The PSSS is responsible for handling all customer questions and issues surrounding equipment post-sale including sales tax, payment collection, defaults and initial dispute resolution.

Responsibilities

• Communicate with customers regarding payment status, review account for payment options, communicate account suspension and defaulted status together with penalties when appropriate
• Review and adjust Sales Tax, issuing refunds when appropriate
• Handle the initial stages of dispute resolution – listen to the customer to determine the issue and taking the appropriate resolution steps
• Communicate with internal/external customers regarding policies and Terms and Conditions to ensure they understand any limitations on resolution and answering questions as needed
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

• 1-3 years working within a collections or sales tax environment with emphasis on customer service and quick resolution
• Excellent verbal and written communication skills