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Accenture Linkedin · Posted 5d ago

Customer Service Representative

Heredia

Linkedin
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Indexed description

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

Summary

The Customer Service Analyst is responsible for providing functional support to achieve best-fit resolutions for customer inquiries and issues related to the client’s platform. This role involves adhering to highest standards of customer service, empathy, and application of active listening techniques. The analyst investigates and solves problems, following detailed client-approved instructions and escalating issues or seeking advice when faced with complexity not covered in standard working procedures. Additionally, he/she maintains proper documentation and follows through on all interactions based on client-set standards. Last but not least, the Customer Service Analyst is expected to engage in ongoing education and training on the processes and related tools/systems to effectively perform his/her responsibilities

Role Responsibilities

  • Engage in customer service activities, via email and phone and chat
  • Address customer inquiries and concerns promptly, professionally and with a high level of empathy
  • Investigate and resolve customer queries efficiently, ensuring a high level of customer satisfaction
  • Utilize company resources and internal systems to provide accurate and timely issue resolution
  • Provide customers with relevant information to prevent future inquiries and enhance their overall experience
  • Maintain organized and up-to-date customer records
  • Collaborate with the team to share insights and best practices for enhancing customer satisfaction

    • Required:

  • English at B2 level
  • Strong communication skills (written and oral)
  • Analytical and problem solving skills
  • Strong customer focus (experience in Customer Service, Sales would be an asset)
  • Microsoft Office package knowledge
  • Experience in using CRM solution is nice to have

    • What We Offer

  • Health and Life Insurance
  • Accenture days, 3 additional vacation days
  • On site doctor
  • Birthday leave
  • Internet reimbursement

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