Guest Experience Officer

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a global aviation services company that provides luxury services for private aviation.

The Guest Experience Officer is responsible for creating a seamless, personalized, and memorable guest journey from arrival to departure. The role serves as the primary point of contact for guests, ensuring exceptional service standards, proactive problem resolution, and close coordination with operational departments.

Qualifications:

Education

Diploma or Bachelor's degree in:

• Hospitality Management, Hotel Administration, Tourism Management, Business Administration, Customer Experience Management., Communications Professional certifications are advantageous:
• Forbes Travel Guide – Luxury Hospitality Standards, Customer Service Excellence Certification, IATA Customer Service (for airport environments), First Aid/CPR

Experience

Minimum:

• 2–4 years in guest-facing hospitality or customer service roles Experience in one or more of:
• Airport VIP lounges, Executive terminals, Private aviation (FBO),Luxury restaurants, Fine dining, Cruise terminals, Premium retailor lifestyle hospitality Preferred:
• Experience serving VIPs,diplomats, executives, or high-net-worth individuals
• Experience handling guestcomplaints and service recovery
• Experience working in multicultural environments