Call Center Representative

Company Description BHM Capital بي اتش ام كابيتال is a private joint stock company listed on the Dubai Financial Market and regulated by the UAE Capital Market Authority (CMA). Established in 2006, it is recognized as one of the leading and top-ranked firms in the UAE financial markets. The company offers a broad range of financial services and investment instruments across local and international markets. BHM Capital serves a diversified client base, including institutional and high-net-worth investors, corporations, and financial institutions. Team members join a dynamic, regulated environment focused on professional service and market excellence.
Role Description This is a full-time, on-site Call Center Representative role based in Abu Dhabi Emirate, United Arab Emirates. The Call Center Representative will handle inbound and outbound calls, respond to client inquiries, and provide accurate information about BHM Capital’s services and procedures. The role includes addressing client concerns, documenting interactions in the system, and escalating complex issues to relevant internal teams when needed. The representative will follow call scripts and compliance guidelines, ensure high levels of customer satisfaction, and support account-related requests in a timely and professional manner. Daily responsibilities also involve collaborating with colleagues, updating customer records, and contributing feedback to improve call center processes and service quality.
Qualifications

• Experience in customer-facing roles such as Customer Service Representative positions, with a focus on professional client interaction and support.
• Strong Customer Satisfaction orientation, including the ability to resolve issues efficiently and maintain a positive client experience.
• Excellent Interpersonal Skills to build rapport, communicate clearly, and manage conversations with diverse clients.
• Customer Support capabilities, including handling inquiries, troubleshooting basic issues, and escalating complex matters appropriately.
• Good Computer Literacy, including proficiency in call center software, CRM systems, and standard office applications.
• Strong verbal and written communication skills in English; Arabic language skills are an advantage.
• Ability to work on-site in a fast-paced environment, manage multiple tasks, and maintain attention to detail.
• Previous experience in financial services or call center operations is preferred; relevant diploma or bachelor’s degree is beneficial.