Customer Care Specialist - Order Entry

Your Responsibilities

• Ensure accurate and timely order processing - enter sales orders into the system based on customer purchase orders.
• Case management - sort and classify incoming cases to ensure proper processing.
• Problem Resolution - independently address issues encountered during order processing.
• Ensure compliance with policies, procedures and regulations – maintain a strong focus on compliance with company policies.
• Champion a customer-focused mindset – supports positive customer and patient outcomes and contribute to a customer-first culture including resolving customer complaints and claims efficiently.
• Collaborate with co-workers and internal stakeholders to resolve issues - actively engage with cross-functional teams to resolve operational challenges.

Your qualification

• Experience in order processing / sales support / customer service or similar.
• Very good English language skills (B2/C1).
• Additional foreign language skills (Czech, French, Dutch) would be a strong asset.
• Good knowledge of MS Office.
• Experience in the SAP environment would be an asset.
• University degree.
• Willingness to work in a hybrid mode (40% from the office, 60% from home in a week).

Your competencies The Interview will be competence based and the following competencies will be assessed:

• Build for the Future
• Deliver Results
• Lead People
• Lead Self
• Model and champion Our Core Values

Your benefits - International work environment

• Regular Townhall formats with leaders
• LinkedIn Learning platform
• Private healthcare
• Accident insurance
• Glasses refund
• Benefit systems package

About Olympus At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit

www.olympus-europa.com

and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA .