Wroclaw, Poland | Airline Customer Contact Centre Agent

General Information

Ref # 2600008R

Location: Poland-Wroclaw

Job family: Customer Service

Closing Date: 2027-12-31

Description

Description

Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.

We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.

Your Specific Responsibilities Will Include

• Handle inbound customer inquiries with professionalism and empathy
• Promote, upsell, and cross-sell Qatar Airways products and services
• Create, modify, and refund flight reservations
• Provide accurate fare quotes and assist with ticket issuance and re-issuance
• Support e-commerce, trade, and loyalty program activities
• Escalate complex queries when needed to ensure smooth customer experience and satisfaction

Relocation & Training

This role requires relocation to Wroclaw, Poland. You’ll receive:

• 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies
• Dedicated support from experienced specialists every step of your onboarding journey

What We Offer

• Competitive Salary- Rewarding your talent and experience
• Travel Privileges- Explore the world with exclusive flight benefits
• Private Healthcare- Luxmed coverage fully paid by Qatar Airways
• Monthly MyBenefit Points- Choose perks that match your lifestyle
• Social Fund Access- Co-financed holidays, cultural events, and festive bonuses
• Referral Rewards- Get paid for helping us find great talent
• Relocation Support- Assistance for candidates moving to Poland
• Annual Leave - In full compliance with Polish labor law

Qualification

About You

We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include:

Education & Experience

• Minimum high school diploma
• At least 1 year of customer service experience
• Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline

Basic Tariff course certification can be considered.

Skills & Attributes

• Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language
• Strong communication and active listening skills
• Tech-savvy with solid typing abilities
• Comfortable in fast-paced, high-volume environments
• Warm, expressive, and service-oriented personality
• Adaptable, eager to learn, and open to new systems
• Able to work under pressure and in rotating shifts (no night shifts)
• Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2600008R