Customer Service Representative

Position Type

Full-time, Non-Exempt

Hiring Range

$45,592.00 - $58,240.00

Location:

Augusta Water Administrative Office, Verona, VA

Posting Date

August 5, 2026

Overview

Responsibilities:

Performs work related to the preparation of bills for water and sewer services. Collects and accounts for the payment of bills. Establishes new customer accounts. Maintains a variety of financial records in connection with the billing and collection job duties, including the delinquent account report, meter deposits and refund ledger, and new connections. (Click the Job Description below for complete details.)

‍

Qualifications

High school graduate or equivalent with some course work in data processing, office equipment operations. A minimum of two (2) years of related customer service and office experience is required.

‍

Required Skills

Must possess a valid Virginia driver’s license. Must have the ability to communicate both verbally and written, read in English to understand instructions and handle customers and visitor’s requests. Must understand basic mathematics and basic spelling, and have the ability to type accurately and at a reasonable rate of speed. Must have the ability to perform several tasks at the same time, be able to work independently with minimum supervision, and exhibit a positive attitude to effectively deal with the public, agency officials, and co-workers. Be proficient in the use of current computer software, be able to efficiently utilize Microsoft Word and Excel and database applications. Must have a working knowledge of the internet, e-mail, basic web-based research, and electronic data communications. (Click the Job Description below for complete details.)

‍

Additional Information

Full Job Description (PDF)