Client Training & Onboarding Specialist

Job Role: Client Training & Onboarding Specialist

Duties: Remote training to new onboarding clients

Other details: Work from Office

Must Haves: Excellent verbal and written communication skills

Training experience of atleast 1-2 years

JOB DESCRIPTION

About us

We are a fast-growing technology company focused on empowering the care and medication

sector with technology. We are a team of talented, caring, and ambitious individuals who are

committed to making a difference in care. Our ecosystem connects pharmacies, care homes,

and doctors to improve the lives of many.

There has never been a better time to join our company. Our team is growing and our product is

reaching more users and partners every day. You will join a collaborative and passionate team.

We love solving real problems and are committed to building the highest-quality solutions. If

you are eager to make a meaningful impact in healthcare and thrive in a fast-paced startup

environment, Our company will be the perfect place for you.

What you will work on

As our Client Training and Onboarding Specialist, your primary responsibility is to ensure a

smooth and effective onboarding experience for our new and existing clients and facilitate

training programs to enhance their understanding of our products. You will play a crucial role in

creating a positive and lasting relationship between the company and its clients.

You will implement and manage our remote training programs to ensure customers have a

seamless and positive experience with our products and services. Your role involves

collaborating with various teams to understand customer needs, delivering effective training

sessions, and continuously improving the onboarding process.

We are looking for a customer focussed and proactive training professional, who will display

strong communication, interpersonal and organisational skills. You must enjoy working in an

innovative and fast-paced way reflective of a scaling high-growth health-tech company.

Key Responsibilities include (but not limited to):

• Acquire a thorough understanding of our products and training programs, and our client

base.

• Closely work with the Training team (based in UK) and ensure seamless operations and

processes.

• Ensure comprehensive, effective and engaging delivery of virtual / remote training sessions

in a professional manner.

• Assist our Training team in formulating and designing training plans and programs, where

necessary.

• Adapt training delivery methods to accommodate different learning styles.

• Manage multiple customer training and onboarding projects simultaneously.

• Interpret client feedback and implement improvements to training programs.

• Collaborate with the internal stakeholders to customise any training content based on the

clients’ needs and requirements.

• Provide guidance and technical support to clients as they integrate with our products and

training sessions.

• Coordinate with technical support teams to address client issues and provide additional

technical training when necessary.

• Maintain accurate records of training activities, attendance, and assessment results.

• Generate reports on training effectiveness, participant performance, and other relevant

metrics.

• Address any training or assessment related queries and concerns from clients.

• Own and manage the client onboarding procedures and tasks, ensuring timely completion

and follow ups where necessary.

• Ensure that training programs align with company policies, industry regulations, and

operational standards.

Requirements:

· Ideally a Bachelor’s degree in a related field.

· Excellent verbal and written English communication skills is extremely crucial.

· Demonstrable training or teaching experience preferably virtual training

· In depth understanding of operations processes, workflows, and best practices.

· Strong interpersonal skills and ability to collaborate with cross functional teams.

· Good presentation and organisational skills.

· Provide a meticulous approach to delivery and a keen eye for detail

· Customer centric approach and good problem-solving skills.

· Proactive and analytical mindset with the ability to interpret data to drive decision-making.