Client Support Associate (Technical)

We’re looking for a Client Support Associate to join our team and become the go-to person for clients who need solutions, support, and a great experience! 💬💻

📍 Location: Vadodara

💼 Experience: 1–3 Years

🏢 Environment: SaaS / Technology

🔍 What You’ll Be Doing:

• Respond to client queries through email tickets & phone calls

• Guide clients on product features and system functionality

• Troubleshoot basic system & functionality issues

• Coordinate training, data migration & system reconfiguration

• Escalate complex issues to the right internal teams

• Ensure service quality and follow defined support processes

• Collaborate with internal teams to resolve client concerns

🎯 What We’re Looking For:

✔️ 1–3 years of experience in Customer / Technical Support

✔️ SaaS experience preferred

✔️ Familiarity with helpdesk/ticketing tools — Zendesk is a plus

✔️ Excellent verbal & written communication

✔️ Strong problem-solving and analytical skills

✔️ Comfortable working assigned shifts, including Pacific Time-based schedules

✔️ Bachelor’s degree or equivalent experience preferred

🤖 GenAI knowledge/usage will be an added advantage

⭐ Preferred Skills:

• Basic knowledge of Audit

• MS Excel fundamentals

• Strong organization & collaboration skills

• Open-minded attitude with a willingness to learn

If you’re someone who enjoys solving problems, helping clients, and learning new technology, this could be your next move! 🚀

📩 Interested candidates can share their updated resume at [email protected] or WhatsApp on 8780660534 or tag someone who would be a great fit!