Client Support Associate

We’re Hiring | Client Support Associate 📞💬

📍 Location: Vadodara

💼 Experience: 1+ Years

Are you someone who enjoys solving problems, helping customers, and turning challenging conversations into positive experiences? Then this opportunity could be for you! 🌟

🔹 What You’ll Do:

• Provide responsive support through calls, chats & emails

• Troubleshoot client concerns and aim for First Call Resolution

• Take complete ownership of customer issues through resolution

• Coordinate with Sales & internal teams to resolve concerns

• Keep clients updated on open issues and follow-ups

• Educate clients on products and services to prevent recurring issues

• Contribute to customer retention and satisfaction

• Maintain strong knowledge of products, services & internal systems

• Adapt to evolving responsibilities and support additional projects when required

🎯 What We’re Looking For:

✅ Excellent oral & written communication skills

✅ Flexibility to work in changing/flexible hours – MUST

✅ Strong attention to detail

✅ Ability to multitask across calls, chats & emails

✅ Professional attitude with strong ownership & problem-solving skills

✅ Ability to think quickly in a fast-paced environment

✅ Collaborative team player with a customer-first mindset

✅ Strong computer skills with proficiency in MS Office, Outlook & internet-based tools

✅ Good understanding of business operations, spreadsheets, trends & data

🎓 Qualification:

• Graduate in any stream + 1 year relevant experience, OR

• 10+2 / Higher Secondary + 3 years relevant experience

💡 If you’re a great communicator, a natural problem-solver, and passionate about delivering an exceptional client experience — we’d love to hear from you!

📩 Interested candidates can share their updated resume at [email protected] or WhatsApp on 8780660534 or tag someone who would be a great fit!