Customer Service Representative

• Friendly and active conversations with customers via live-chat, and email in compliance with company standards
• Assist customers/patients with our online sign-up process
• Analyze customer complaints and provide appropriate corrective actions/resolutions
• Verify IDs and other sensitive patient information of new patients
• Maintain HIPAA compliance when advising customers and patients or handling their personal data
• Must be knowledgeable of Patient Rights (state variable)
• Assist patients with uploading their medical documentation and alerting their appropriate medical provider
• Navigate customers through technical issues and flag any repeated issues to Leads or Director
• Inform patients on what to expect during their appointments and provide basic education on company services
• Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
• Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
• Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
• Assist in any orders by communicating between dispensaries and patients
• Assist any affiliate dispensaries with their patient medical requests/changes
• Respond to any healthcare providers' requests and patient-related questions
• Maintain response times of 45s or less
• Maintain a CS rating of 93% or more
• 2+ years of customer service experience, phone service preferred
• Excellent verbal and written English Communication Skills
• Average Typing Speed of 60 WPM and above
• Knowledge of e-Commerce, Retailing, and Sales is a plus but not required
• Excellent and able to Multi-task on the following:
• Answering email and chat inquiries
• Able to do calls for Callbacks
• Fast learner & highly trainable with good analytical skills
• Team player and able to work with less supervision
• Knowledge using Microsoft Excel Files
• Good problem solver & has a Positive attitude
• Must be willing to work graveyard shifts and holidays
• Well-organized, Responsible, and has initiative
• Excellent time management skills
• Ability to prioritize and meet various deadlines
• Independent with a positive work ethic and passion to succeed
• Willing to start immediately

Why apply with us?

• Competitive Compensation package with Salary Appraisals
• Equipped with the latest technologies
• Monthly Incentive Rewards on successful orders and Attendance Productivity
• Offers Full-time employment and Career Growth
• Easily accessible from almost any part of the Metro Cebu area.
• One-day Application Process only
• Service Incentive Leaves Upon Regularization
• Attendance Productivity Incentives
• Additional Hazard Pay within Qualifying Hours
• Stable Job with Salary Appraisals
• Holiday and Night Differential Premium Pay Rates
• Job Promotion is highly possible... if YOU have the drive.
• HMO/Health Insurance
• Work-Life Balance
• Free Pre-hiring Medical Laboratories

How to Apply

• Location: 7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:00 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

• Note: To be fair to all job seekers, we adopted a ‘first come first serve’ policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further