Sales Associate

Responsibilities:

• Responsible for all sales activities in store within Hermès standards of image and services worldwide
• Including identifying customers’ needs, developing client relationships, sales, and delivering post-sales services
• Achieving sales target and maintain high level of customer service, product knowledge and operational procedures
• Build and maintain long-term relationship with customers by providing excellent customer experience
• Proactively receive and recruit walk-in customer, maintain KPI customers
• Assist with inventory and special projects as needed
• Be part of a collaborative and inclusive team
• Other duties as assigned

Requirements:

• Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity
• Strong motivation in becoming a Hermès Ambassador and providing excellent customer service
• Strong commitment towards teamwork
• Energetic, passionate and positive working attitude
• Excellent in presentation, interpersonal and communication skills
• Good command of Mandarin, English is a plus

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.