Klook
Linkedin · Posted 22d ago
Associate, Merchant Success
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Indexed description
What You Will Do
- Support operational aspects of hotel partners, including but not limited to booking, finance, and content-related inquiries, ensuring issues are resolved effectively and promptly.
- Assist hotel merchants in joining Klook marketing campaigns and setting up promotional discounts in the backend system.
- Ensure the quality of content and inventory accuracy for directly contracted hotels.
- Serve as the primary point of contact for hotel operations in selected markets, handling inquiries and resolving issues.
- Work cross-functionally with Business Development, Finance, Marketing, and Customer Support teams to address partner needs and ensure seamless execution.
- Drive accurate and comprehensive performance tracking and reporting to support continuous improvement.
- Have 1-2 years of experience in operations, marketing, or a related field.
- Native or fluent in English and Mandarin.
- Possess excellent communication and interpersonal skills and have the ability to work collaboratively in a team environment.
- Resourceful, agile, detail-oriented, and willing to adapt to fast changes.
- Outstanding communication skills both written and verbal.
- Tech savvy with proficiency in GSuite, especially GSheets.
- Proven numerical and analytical abilities.
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