Associate, Client Processing I

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Processing Associate I to join our Conventional Trust Platform. This role is located in Manchester, UK. 

Title in the contract: Specialist, Client Processing

In this role, you’ll make an impact in the following ways:

• Perform routine and non-routine client service and transactional support functions.
• Interact with other organizational units and teams to ensure timely delivery of service or resolution of issues.
• Process account-related transactions per scheduled events and client-authenticated direction.
• Follow established procedures to answer inquiries and resolve problems or issues.
• Manage situations which may require adaptation of response or extensive research according to client feedback.
• Escalate more complex situations to senior colleagues.
• Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
• Perform complex operational tasks in a product or functional area.
• Contribute to the achievement of team objectives.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good Communication Skills, confident using phone and MS teams.
• Confident using MS Office e.g., Outlook, Excel, PowerPoint.
• Experience in using Digital Tools.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.