On-site Customer Care Agent with English

As a Customer Service Representative, you will support passengers of a leading Irish airline operating across Ireland, the UK, Europe, and North America. You will assist with bookings, check-ins, baggage inquiries, and pre-flight support, ensuring a smooth and positive customer experience at every stage of the journey

Key Job Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate information and effective solutions
• Resolve issues efficiently while ensuring a high level of customer satisfaction
• Accurately document interactions and follow data protection and company guidelines
• Escalate complex cases when needed and contribute to continuous process improvements

• Office-based role in Sofia
• Work Hours: Full-time role (8-hour workday) with Rotational shifts
• Schedule: 4x2 or 5x2, including weekends, with working hours scheduled in advance

• Advanced level of English
• High school diploma (completed)
• Excellent verbal and written communication skills
• Strong logical thinking and problem-solving abilities
• Ability to multitask and work efficiently under pressure
• Positive, solution-oriented mindset
• Strong empathy and ability to understand customer needs

• Base salary of €1073.72 per month
• Employee Referral Program
• Monthly performance bonus after the 3rd month – up to €190 (Gross)
• Food vouchers: €30 per month
• Transportation allowance: €30 per month
• Multisport card (co-financed)
• Fully paid training
• Career Growth Opportunities
• Extensive training programs
• Access top notch technologies and best practices
• Excellent working environment
• Company events

If you’re interested, please apply with your updated CV in English and start building your future with us!

Data Protection Notice

Applicants’ personal data will be processed confidentially and used solely for recruitment purposes. Data will not be shared with third parties except as required by law. Applicants have the right to access and request corrections to their personal data through a written request.