Service Agent - Front Office

Key Responsibilities

• Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.
• Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.
• Show attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests. Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.
• Assist in coordinating certain items and events between the Front Desk, guests and other departments, including but not limited to Bell desk, Limousine, Engineering, Housekeeping and Food & Beverage, care about everyone and everything. Take responsibility and don’t leave it to others.
• Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.

Competencies and Requirements

Experience: Minimum 1 year of Front Office experience in a 4 or 5 star hotel

Education: Diploma or equivalent; major in Hospitality or Tourism preferred

Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage

Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera