Customer Support (Mekari Jurnal) - Jakarta

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Handle user inquiries and complaints through live chat/phone call/email.
• Ensure user satisfaction through feedback and solution.
• Inform user in case of website maintenance or any problems occurred.
• Monitor hard complaints and communicate with CS Team to reach out user and provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Stay aware of SOP and Product Updates.

Requirements

• 1 year of related working experience as Customer Support. Fresh graduates from Accounting / Finance are also welcome to apply.
• Good Accounting knowledge is a must.
• People-oriented, proactive, and communicative.
• Good analytical and problem-solving skills.
• Good personality.
• Customer-oriented and cool-tempered.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!