Customer Service Specialist

Job Description :

• communicating with Mandarin-speaking stakeholders
• handling customer inquiries
• coordinating with internal teams, and ensuring excellent customer service
• Identify recurring customer concerns and provide feedback to improve products, services, and operational processes.
• Meet service quality standards, response time (SLA), and customer satisfaction KPIs

Requirements :

• Minimum Diploma or Bachelor's degree in any field.
• Fluent in Mandarin (spoken and written) is mandatory. HSK certification is a plus.
• At least 1 year of experience in Customer Service, Customer Inquiry, Call Center, or a related role. Fresh graduates with excellent Mandarin communication skills are welcome to apply.
• Strong verbal and written communication skills in Mandarin, English, and/or Bahasa Indonesia.
• Excellent interpersonal, problem-solving, and customer service skills.
• Proficient in Microsoft Office; experience with CRM systems is an advantage.
• Detail-oriented, customer-focused, and able to multitask in a fast-paced environment.
• Able to work independently as well as collaboratively within a team.
• Willing to work under shift schedules if required.