Customer Support (Mekari Talenta) - Jakarta

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Handle user inquiries and complaints through live chat/email.
• Ensure user satisfaction through feedback and solution.
• Inform users in case of website maintenance or any problems occurred.
• Collaborate with internal team to handle complaints and other inquiries.
• Analyze client’s HR policies.
• Adjust product feature and implement them per client’s request.

Requirements

• 1 year of related working experience as a Payroll/Compensation Benefit. Fresh graduates from Accounting/Mathematics are also welcome.
• Good payroll knowledge is a must.
• People-oriented, proactive, and communicative.
• Good analytical, logical, and problem-solving skills.
• Good personality and emphatic.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!