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OttoDigital Group Linkedin · Posted 1mo ago

Contact Center

Jakarta

Linkedin
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Indexed description

  • Responding to customer WhatsApp, emails and social media from tools helpdesk
  • Handling customer complaints and resolving issues effectively
  • Identifying customer needs and offering suitable solutions
  • Escalating complex issues to supervisors when necessary
  • Following up merchant by means of Outgoing Message or Outgoing Call
  • Make reports from customers for Complaint, Request and Inquiry cases

Requirements :

  • Minimum 1 year of work experience as customer service (banking, fintech, ecommerce)
  • Minimum D3
  • Ready for shift work
  • Advance to operating MS Excel/G-sheet Excel
  • Customer Oriented
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