Customer Support Specialist

Coordinates and schedules client appointments. Conducts referral and intake interviews with client. Enters and updates electronic health records. Verifies client insurance prior to appointments and enters funding sources following company procedures. Requests records from other facilities to ensure continuity of care. Communicates with facilities regarding the provision or scheduling of services. Maintains telehealth connections between client and provider. Collects payments from client, providing proper receipts and securing the funds. Provides administrative clerical support to the Office Coordinator and County Director. Operates the telephone to forward calls or take messages as appropriate. Greet persons entering the building, determine the nature of the visit and notify appropriate staff of their arrival. Maintains training compliance as required by Westbrook Health Services.

Requirements

Excellent attention to detail and customer service skills. Able to use basic office machines and computer systems. Must be able to communicate clearly and accurately to convey and receive correct information. Ability to work with staff, clients and family members in a professional, cooperative, ethical and respectful manner. Ability to work with a diverse group of people. Ability to effectively convey the mission of Westbrook Health Services.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Mobility and ability to sit for long periods of time, use a standard computer keyboard and telephone are required functions. Ability to bend, reach and lift up to 10 pounds are required for this position.

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Summary

The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws. Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics.

Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.

Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.