Call Center Customer Service

RC Willey is seeking a dedicated, friendly, and enthusiastic full-time Call Center Customer Service Associate to join our team at the Roseville Distribution Center. This on-site position is ideal for a motivated, hardworking individual who is career-minded and ready to provide exceptional customer support.

Starting Pay: $18 hourly ($17.25 per hour + $0.75 shift differential)

Shift: Mon.-Sat. 10:30am - 7:00pm. Off Sundays and one other day during the week.

Ready to Join the Team? RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:

• Paid Time Off, start accruing from day one
• Medical, dental and vision insurance
• 7 paid holidays – plus, we’re closed every Sunday
• Generous employee discounts on merchandise
• Associate referral program
• Life insurance
• 401(k) with company match to build your financial future
• Wellness incentives
• Annual profit-sharing incentive
• Career growth opportunities
• Tuition Reimbursement for continued learning
• A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture
• And more!

Key Responsibilities

• Respond to customer calls regarding orders, deliveries, service issues, and general inquiries with professionalism and accuracy.
• Provide phone support to internal departments, including Delivery, Customer Service, and Store teams, to ensure smooth coordination.
• Follow up on customer issues and service requests promptly, ensuring high levels of satisfaction and clear communication.
• Maintain accurate records of interactions and perform additional duties as assigned to support team operations.
• All other duties as assigned.

• Must be at least 18 years old
• Strong communication and customer service skills
• Able to multitask, stay organized, and work independently
• Basic computer and typing skills
• Call center or customer service experience preferred