Ticketing Agent - Riyadh

We are seeking a detail-oriented and customer-focused Ticketing Agent for our client in Riyadh. you will be responsible for managing all aspects of airline reservations, ticket issuance, reissuance, refunds, and travel-related services using the Amadeus GDS system. The ideal candidate will ensure compliance with airline policies, IATA regulations, and company procedures while delivering exceptional customer service and accurate travel solutions.

Key Responsibilities

• Handle customer inquiries and travel requests, providing the most suitable flight options based on their travel needs.
• Create, modify, and manage Passenger Name Records (PNRs) using the Amadeus GDS system.
• Issue, reissue, void, and refund airline tickets in accordance with airline fare rules and policies.
• Calculate airfare, taxes, surcharges, and service fees accurately.
• Review and explain fare rules and ticket conditions to customers before confirming reservations.
• Monitor flight schedule changes, cancellations, and operational updates, and coordinate alternative travel arrangements with customers.
• Process ancillary services, including seat selection, extra baggage, meal requests, and Special Service Requests (SSRs).
• Verify passenger information, travel documents, and booking details before ticket issuance.
• Handle itinerary changes, date modifications, route changes, and travel class upgrades according to airline policies.
• Coordinate directly with airlines and travel suppliers to resolve reservation and ticketing issues.
• Meet company performance standards related to booking efficiency, ticketing accuracy, and customer satisfaction.
• Prepare daily reports covering reservations, ticket issuances, cancellations, and refunds.
• Maintain the confidentiality of customer information and comply with company data security policies.
• Ensure compliance with Civil Aviation Authority regulations, IATA standards, and internal company policies.
• Perform any additional duties assigned by management within the scope of the role.

Qualifications

• Diploma or Bachelor's degree in Tourism, Travel Management, Business Administration, or a related field.
• Minimum 1 year of experience in airline reservations and ticketing, preferably within a travel agency.
• Proficiency in the Amadeus GDS reservation system.
• Amadeus and/or IATA certification is preferred.

Required Skills

• Strong proficiency in Amadeus GDS.
• Solid understanding of airline fare rules, ticketing procedures, and travel documentation.
• Knowledge of IATA regulations and airline operational policies.
• Excellent customer service and communication skills.
• Ability to work efficiently under pressure and manage multiple priorities.
• High level of accuracy and attention to detail.
• Fluency in both Arabic and English (written and spoken).
• Proficiency in Microsoft Office, particularly Excel and Outlook.

Key Performance Indicators (KPIs)

• Achieve a minimum 99% ticket issuance accuracy rate.
• Complete reservations within the company's service standards.
• Minimize ticketing errors and rework.
• Maintain full compliance with company policies, airline procedures, and operational standards.

Why Join Us?

If you are passionate about travel, committed to delivering outstanding customer service, and experienced in airline ticketing through Amadeus GDS, we would love to hear from you.

Apply now and become part of our growing team!