Customer Care Representative

VICTAULIC 

Customer Care Representative

Location: Wangara, WA

Employment Type: Full-Time

Department: Administration

About Victaulic 

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries. 

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world’s most critical and prestigious structures. 

An Industry Leader with a Heart as Big as Its Ambition and Innovation 

At Victaulic, we’re committed to constructing a better world for and with our people. 

Let’s Build a Better World Together. 

Our commitment to our people is built on four pillars: 

• We build from within. 
• We stand behind our people. 
• We foster an environment for constant learning. 
• We engineer change for a more stable and sustainable world. 

As a Customer Care Representative, you will focus on providing a consistent and high standard of customer service and create an excellent customer experience for our key distributors and client base.

What You’ll Build & Own 

• Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of the customers’ requirements.
• Provide courteous and professional responses for all product and order related enquiries.
• Perform quotation and order entry, edit and maintenance, handle all telephone and email enquiries relating to freight, orders, or billing issues.
• Responsible to analyze and resolve customer requests, enquiries, or problems by utilizing established procedures.
• Identify and report all instances of customer issues, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management.
• Follow up on incoming / outgoing goods schedule to provide accurate and timely feedback to customers and the sales team.
• Prevent and /or resolve any billing disputes ensuring improved efficiencies.
• Other duties and tasks assigned by the Customer Care Supervisor.

• Proven experience in a similar role, ideally in customer service, internal sales, administration, bookkeeping, call centre, etc.
• Goal-oriented, reliable, self-motivated and able to multi-task effectively.
• Problem solver, hands on, flexible and willing to take initiative.
• Strong coordination and follow-up skills
• Willingness to be flexible within our working schedules and work occasional overtime.
• Willingness to travel to our Wangara office everyday

• Strong proficiency in using Microsoft Office – Word, Excel and Teams and knowledge of an ERP system is highly regarded.

Build A Better Career 

• Competitive salary package
• Career development programs and internal promotion opportunities. We believe in growing talent from within.
• Ongoing learning and professional development opportunities

• Employer superannuation contributions
• A stable, globally recognised organisation with long-term career opportunities

• Generous annual leave and paid public holidays
• Flexible working arrangements where business needs allow
• Employee Assistance Program (EAP) and wellbeing resources
• Inclusive, collaborative culture where people support one another and celebrate success

• Join a company whose products contribute to a safer, more sustainable built environment every day. 

Victaulic is an equal opportunity employer committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates and make employment decisions based on merit, qualifications, and business needs.

We are committed to providing a workplace free from discrimination, harassment, and bullying, and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages.

VICTAULIC STAFFING PARTNER COMMUNICATION POLICY 

All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic’s Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process. 

Let’s Build a Better World Together. 

victaulic.com/careers