Call Center Operator

Call Centre Operator

National Dental Care / DB Dental is seeking vibrant, organised and professional Dental Call Centre Operators to join our Call Centre team in North Fremantle on a full-time basis.

Multiple positions available!

About National Dental Care

National Dental Care is one of Australia’s largest dental service providers, with a nationwide network of modern dental practices utilising the latest digital technologies - including scanners, CBCTs and CEREC. At NDC, we pride ourselves on our collaborative, team-focused culture and outstanding training and development opportunities. This is a fantastic opportunity to join a supportive network of almost 1000 dental professionals and take your dental career to the next level. Our company is uniquely led by an elite group of dentists who form the Clinical Advisory Committee.

About the Roster:

• Various shifts between operational hours of 6:00am to 5:00pm weekdays
• Possibility of occasional State Public Holiday shifts (between 06:00am to 03:00pm)

About the Role:

• Answering all inbound and outbound phone and email queries attending to them or redirecting them as appropriate
• Liaise with practices, external specialists/allied health providers, and other stakeholders
• Systems used - D4W, Salesforce

About You:

• Previous contact centre experience preferred
• Have clear and friendly telephone manner and voice
• Be warm, caring, reliable, organised with the ability to work in a fast paced environment and take initiative within your role as well as provide support to colleagues
• Able to solve problems and remain calm under pressure
• Understand the importance of sensitive and confidential information keeping
• Have exceptional attention to detail and written and verbal communication skills
• Be proficient in using computers including Microsoft Office
• Dental industry experience is preferred however training will be provided to the right candidate

If working for a modern, professional and reputable national group with a great support system and a friendly environment appeals to you, then please apply now!