Customer Service Officer

Do you want to deliver work that truly matters to our community?

There's never been a better time to join the energy industry! At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our team of world leading experts.

Customer Service Officer – Permanent – Perth CBD

The Customer Service Officer is responsible for providing efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems.

Your Role in Action  

• Delivering a timely, responsive and professional service while managing customer expectations and balancing business drivers
• Ensure governance and compliance requirements are met in order to mitigate risk to Western Power
• Managing assigned workload and customer experience 
• Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
• Assists in identifying continuous improvement and innovation within the team
• Sharing of technical knowledge and information
• Developing and improving own personal effectiveness
• Responsible for planning and implementing daily and weekly allocated work

 What Makes You a Great Fit 

• WA Certificate of Education or equivalent
• Solid relevant experience in a front-line, high volume, customer service environment
• Competent in digital systems and technology – MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
• Demonstrated ability to adapt to and support customer service objectives
• Demonstrated communication, interpersonal and teamwork skills
• Good level of written and verbal communication skills
• Demonstrated ability to achieve competency in using workplace web-based applications
• Demonstrated ability to achieve competency in applying technical information

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 02/09/2026

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

Find out how we’re building A Network for Life: A network for life (westernpower.com.au)