Operations Associate

Piper Companies is seeking an Operations Associate to support an organization in the financial services and insurance industry for a permanent hybrid 3 days a week onsite role based in Durham, NC. The Operations Associate will be responsible for client experience and satisfaction with the organization.

Responsibilities of the Operations Associate:

• Handle communication with clients involving service and claims. Communicate in a respectful and professional manner
• Process service requests for contract withdrawals, surrenders, ownership & Beneficiary changes
• Explain contract benefits and company products to customers
• Be a resource of support for teammates and leadership

Qualifications of the Operations Associate:

• 1–2 years of experience in customer facing roles such as retail or food service
• Strong organizational and time management skills with attention to detail
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with CRM systems is a plus.
• Excellent communication skills and ability to collaborate with team members and stakeholders.
• Bachelor's degree in Communications, Psychology, History or relevant major

Compensation for the Operations Associate includes:

Salary range: $20-$23 USD Per hour depending on professional experience

Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

This job opens for applications on 08/24/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Customer service, communications, assistant, customer support