Customer Experience Associate

We’re looking for a Customer Experience Associate to help us continue to optimize our position in the market and build a world-class support system for our dealer partners and end-user hot tub owners.

About You…

• You’ve got a bachelor's degree in marketing, sales, communication or business, or 4-5 years of equivalent experience.
• You also have 1-3 years of general customer service experience, but are ready for more.
• You still enjoy the daily tactical and transactional work that’s critical to accomplish (like managing orders, helping people over the phone or through email, website maintenance, and database maintenance), but have an appetite to grow your skills and increase your impact to the business in the coming years.
• You are excited about learning and working in new areas.
• Serving others is in your blood. You are personable but polished and can diffuse any situation with professionalism and empathy. You go out of your way to help the team or make a dealer’s day brighter.
• Solving problems proactively and as a team is a typical day. You can look at a tool, process, document, or system and not only suggest, but implement ways of making it even better than it already is. Collaboration is your jam.
• You like busy. The more balls to juggle, the better. And because you’re organized and detailed you know right where they are, all the time, and can quickly change between them. There are no boring days here as our responsibilities and impacts are broad.
• Making the user experience amazing is exciting to you. You see all points of view and thrive on finding the best way to communicate, train and share information. You want to be where you can be challenged to build and support a world-class infrastructure of technical and customer service that also supports our sales, marketing, and supply chain teams.
• You’re good with technology, including all Microsoft Office products, ERP systems, social platforms, and other web-based programs.
• You MUST enjoy collaborating with great people. We are a family, and we expect everyone to be treated with kindness and respect at all times.

About You + Viking Spas, Working Together...

• We’ve got big plans and you’ll play an important role in our growth and success. From maximizing our user experience, to assisting with onboarding new dealers, and taking care of our customers, you’ll be a part of a small, but mighty, team who is inspired to continue building the Viking brand.
• We proudly offer a comprehensive benefits package including health insurance, dental insurance, life insurance, a 401(k) with match, holiday pay, profit sharing, a robust PTO program and more!
• We offer a casual, come-as-you-are environment.
• We make time for fun. We plan opportunities to celebrate our collective success!
• Opportunities for learning and growth are abundant.

About Viking Spas...

Since the 1970’s, West Michigan and family-owned and operated Viking Spas has been setting the standard for families around the world looking for an at-home hot tub experience that is not only relaxing but healthy for their mind, body, and soul. Our talented team members take great pride in building a quality product that is innovative, comfortable, and beautiful while at the same time being energy efficient and safe.

If this sounds like you and you’re ready to make a difference in the lives of others, we invite you to formally apply for consideration. We’re proud to be an equal opportunity employer.

• Job Type: Full-time