Customer Experience Executive

Customer Experience and Operations:

• Ensure that customer experience excellence is delivered within Core Collective's business, culture and values
• Refer all enquiries via phone, web and walk-ins to the correct channels
• Respond to all requests in a timely manner, including knowing products, knowing services and being ambassadors for the space
• Resolve disputes and issues with residents and customers and take ownership of feedback
• To perform shift duties
• Ensure that the reception desk is professionally manned at all times and keep the desk neat and tidy
• Ensure that the whole space is well maintained and that appropriate processes are being followed
• Prepare and deliver adequate information on Core Collective's products and services
• Assist with walk-in tours and enquiries
• Support the sales process by ensuring that all leads are captured in the sales system and passed on to the relevant department

• Support the account management team with new residents
• Manage the onboarding process with new residents, this includes setting up new accounts and prompt collection of payment
• Engage and build customer loyalty while retaining residents and customers on Core Collective's platform

• 2 years of relevant Customer Service experience (A hospitality background would be an added advantage)
• Passionate about providing excellent service to our internal and external clients
• Willing to go the extra mile
• Driven to succeed and enjoy problem-solving
• Ability to build and maintain positive relationships with various stakeholders
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

• Growth and Opportunities
• Training and Development
• Free access to premium gym facilities
• Uniform tops provided
• Transport benefits for opening shifts provided