Contract Service Specialist

The Contract Service Specialist is responsible for working with external and internal customers to renew service agreements, handle billing concerns, and resolve any customer or service issues that may arise for multiple products across the globe, including complex problem solving, repetitive processing, and switching between project work and standard tasks while meeting deadlines and achieving quality goals.

Key Responsibilities.

• Identify and resolve complex, ambiguous problems that often require innovative solutions.
• Become familiar with all aspects of the products being supported, including knowing where to go for SOP/Standard Work.
• Service Agreement Data Entry & Processing requiring close attention to detail.
• Flexible to work independently or with a team, as needed.
• Daily customer account maintenance performed efficiently and accurately – service changes, updates, cancellations.
• Work in a dynamic environment that may change often or be repetitive at times.
• Assist in establishing and maintaining dept procedures and standard work.
• Assist with customer special projects as needed.
• Customer inquiries related to Service Agreement and service invoicing by phone or email.
• Own and handle designated products including meeting any deadlines.
• Provide backup assistance for other team members when needed.
• Internal and External Customer Inquiry Support by phone, email, or Teams.
• Electronic Contract File Maintenance.
• Continuously evaluate current processes to suggest quality and productivity improvements that can be made through projects or process changes.
• Work on ad-hoc projects as needed and as assigned by the manager.

WHO YOU ARE (Qualifications)

• 4-year degree related to Business Administration, Accounting, Marketing or 4 years equivalent experience.
• Adaptable and flexible with the ability to work on both complex processes and repetitive tasks.
• Strong interpersonal and communication (verbal and written) skills.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Motivational, listening, and problem-solving skills.
• Strong Microsoft applications skills including working use of Excel, Word, Outlook, and Teams.
• Strong Organization and multi-tasking skills.
• Ability to thrive in a fast-paced, demanding environment.

WHO IS INVENCO By GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

Who Is Vontier

Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!