Customer Care Representative

Description

ABOUT THIS ROLE

Our enthusiastic Customer Service team is the first point of contact for our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress, and resolves general customer queries.

We are looking for an enthusiastic Customer Services Representative to join our friendly team at the Mexico office in Santiago de Queretaro, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Roles & Responsibilities

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
• Reviewing and correcting the data of incorrectly processed transactions.
• Maintaining constant communication with the correspondent (paying agent in the country of destination) via telephone or email to resolve customer complaints;
• Collaborating with the accounting department to reconcile and balance the refunds of cancelled transactions.

Position Requirements

• We will require you to have a minimum education of completed high school or college.
• Good knowledge of MS Office and Internet Explorer.
• At least one year of work experience in customer service or a call center position.
• An additional language.
• Strong customer orientation skills.
• Excellent communication skills (both oral and written).
• Attention to detail.
• Good teamworking approach.
• Ability to work flexible schedules.

Perks & Benefits

• Competitive salary
• 1 month of Aguinaldo (Christmas bonus)
• 15 days’ vacation
• Life insurance
• Food vouchers
• Work-life Balance
• Growth Opportunities

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.